Frequently Asked Questions - Refinance Authorization

Q1:	When I submit a request using the "Refinance Authorization", I receive the error "ACCESS DENIED; USER NOT AUTHORIZED FOR REFINANCE AUTHORIZATION". How do I become authorized to use this function?

A1:	If you get this error, your FHA Connection Application Coordinator has not set the Refinance Authorization authorization on your FHA Connection user ID. Please contact your FHA Connection Application Coordinator and request that they set the Refinance Authorization authorization on your FHA Connection user ID. If you do not know who that person is, please refer to the question "I do not know who my FHA Connection Application Coordinator is. How can I find out who that is and how to contact them?" in the General Questions section of the Frequently Asked Questions.

A1:

If you get this error, your FHA Connection Application Coordinator has not set the Refinance Authorization authorization on your FHA Connection user ID. Please contact your FHA Connection Application Coordinator and request that they set the Refinance Authorization authorization on your FHA Connection user ID. If you do not know who that person is, please refer to the question "I do not know who my FHA Connection Application Coordinator is. How can I find out who that is and how to contact them?" in the General Questions section of the Frequently Asked Questions.

Q2:	When I submit a request using the "Refinance Authorization", I receive the error "REFINANCE AUTHORIZATION NOT ALLOWED FOR ENDORSED CASE". How do I order the refinance authorization on this case?

A2:	When requesting a refinance authorization, you must make the request on the case number assigned to the streamline refinance case, not the previous case. Usually when a person receives this error they entered the case number for the previous case. Please change the case number from the previous case to the case number assigned to the streamline refinance case. If a case number has not been ordered for the streamline refinance case, then you will not be able to order a refinance authorization until one is ordered. If you need to know the amount of the refund before the case number is ordered, you will need to calculate it using the appropriate refund factor. To determine the correct refund factor, please refer to Mortgagee Letter 94-01 if the prior case closed before January 1, 2001, or to Mortgagee Letter 00-46 if the prior case closed on or after January 1, 2001.

A2:

When requesting a refinance authorization, you must make the request on the case number assigned to the streamline refinance case, not the previous case. Usually when a person receives this error they entered the case number for the previous case. Please change the case number from the previous case to the case number assigned to the streamline refinance case. If a case number has not been ordered for the streamline refinance case, then you will not be able to order a refinance authorization until one is ordered. If you need to know the amount of the refund before the case number is ordered, you will need to calculate it using the appropriate refund factor. To determine the correct refund factor, please refer to Mortgagee Letter 94-01 if the prior case closed before January 1, 2001, or to Mortgagee Letter 00-46 if the prior case closed on or after January 1, 2001.

Q3:	When I submit a request using the "Refinance Authorization", I receive the error "FHA CASE NUMBER NOT ON SYSTEM". How do I order the refinance authorization on this case?

A3:	Please refer to the question "When I submit a request using the "Refinance Authorization", I receive the error "REFINANCE AUTHORIZATION NOT ALLOWED FOR ENDORSED CASE". How do I order the refinance authorization on this case?". Most likely you are requesting the refinance authorization on the prior case number and the answer to that question would apply here.

Q4:	When I submit a request using the "Refinance Authorization", I receive the error "CASE MUST BE REFINANCE". How do I order the refinance authorization on this case?

A4:	Refinance authorizations can only be ordered on streamline refinance cases since those are the only cases that require that you obtain one. This error indicates the case number you were requesting the refinance authorization for is not listed as a streamline refinance case. If the case is a streamline refinance case, then please update the case in the "Update Existing Case" page to indicate that the case is a streamline refinance case. If you need directions on how to make the appropriate changes, please refer to the question "I ordered a case number, but after a case number was assigned, I found out it is a refinance of a FHA case. I am having trouble updating the case in the 'Update Existing Case' to indicate it is a refinance of a FHA loan. How do I complete this?" in the Update Existing Case section of the Frequently Asked Questions.

A4:

Refinance authorizations can only be ordered on streamline refinance cases since those are the only cases that require that you obtain one. This error indicates the case number you were requesting the refinance authorization for is not listed as a streamline refinance case. If the case is a streamline refinance case, then please update the case in the "Update Existing Case" page to indicate that the case is a streamline refinance case. If you need directions on how to make the appropriate changes, please refer to the question "I ordered a case number, but after a case number was assigned, I found out it is a refinance of a FHA case. I am having trouble updating the case in the 'Update Existing Case' to indicate it is a refinance of a FHA loan. How do I complete this?" in the Update Existing Case section of the Frequently Asked Questions.