HUD Certified Housing Counselor Database
Processing


HUD Certified Housing Counselor Database is used by authorized HUD personnel to do the following:

Viewing Information

The HUD Certified Housing Counselor Database page provides links to the following information for a HECM and/or certified counselor:

HECM Counselor Links

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Certified Counselor Links

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Updating Counselor Information

Personal and contact information for an Active counselor can be updated by authorized HUD personnel, if the counselor is unable to do so. Information is not required in the following fields: Middle Initial, Suffix, Business Name, Fax Number, and Confirm E-mail.

  1. On the HUD Certified Housing Counselor Database page, enter the revised or additional information. Make the appropriate selections in fields with drop-down lists.

    Note: To change the Exam Pass Date, FHA Connection Update authorization for Housing Counselor Database Maintenance and Initial authorization for HECM Counseling Roster Review are required.

  2. Click Send. If processing was successful, the HUD Certified Housing Counselor Database Results page appears with a Success message near the top of the page stating Certified Counselor DB Update Successfully Completed. For a HECM counselor, a Warning message is displayed if a record is found for the counselor in the Credit Alert Verification Reporting System (CAIVRS) or a possible record is found on the Limited Denial of Participation List (LDP) or in the Excluded Parties List System (EPLS) via System for Award Management (SAM). See Entering External System Check Information.

    -or-

    If there was an error, one of the following occurs:
    An error message box appears. Click OK to clear the message. Make the correction and process again.

    The HUD Certified Housing Counselor Database page appears with an error message near the top of the page and an Error(s) Detected field in the Details section near the bottom of the page. Review the information in these fields. Make any necessary corrections and process again.

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Entering External System Check Information

If there may be a record for the HECM counselor on the Limited Denial of Participation (LDP) List or in the Excluded Parties List System (EPLS) via System for Award Management (SAM), Possible is displayed in the Found on System field in the HECM Counselor Information section of the HUD Certified Housing Counselor Database page (External System Check Information).

  1. Perform further research in LDP or EPLS/SAM.

  2. If a record for the counselor exists in LDP or EPLS/SAM, select Yes from the drop-down list in the Found on System field for the appropriate system. Otherwise, select No.

    Note: If a record is found in LDP or EPLS/SAM, the counselor should be terminated. See Terminating a Counselor.

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Terminating a Counselor

Updates to counselor information cannot be processed at the same time the counselor is being terminated. Process the updates first, then return to the HUD Certified Housing Counselor Database page to terminate the counselor.

  1. On the HUD Certified Housing Counselor Database page, click the box next to Terminate Counselor? located in the Original application's employment information entered by applicant section.

  2. Type the reason for the termination in the Comments field near the bottom of the page. Note: The Characters Remaining field displays the number of characters available for the comment.

  3. Click Send. If processing was successful, the HUD Certified Housing Counselor Database Results page appears with a Success message at the top of the page stating Counselor Has Been Terminated. The termination date is automatically recorded and displayed in the Counselor Terminated on field. Information for a terminated counselor cannot be updated except to reinstate the counselor as a HECM and/or certified counselor.

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    If there was an error, one of the following occurs:
    An error message box appears. Click OK to clear the message. Make the correction and process again.

    The HUD Certified Housing Counselor Database page appears with an error message near the top of the page and an Error(s) Detected field in the Details section near the bottom of the page. Make any necessary corrections and process again.

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Reinstating a Counselor

  1. On the HUD Certified Housing Counselor Database page, a warning message at the top of the page states the date the counselor was terminated. Click the box next to Reinstate Counselor? located in the Original application's employment information entered by applicant section.

  2. Click Send. The HUD Certified Housing Counselor Database Results page appears with a Success message at the top of the page stating Counselor Has Been Reinstated.

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See Also

HUD Certified Housing Counselor Database - Business Background

HUD Certified Housing Counselor Database - Field Descriptions

HUD Certified Housing Counselor Database Results Page - Field Descriptions

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Last revised: May 3, 2018