Claims Input--Detailed Guide
The Single Family Claims Input function is part of the Single Family Servicing Claims Processing menu. This page allows authorized users to electronically submit and correct both disposition and loss mitigation incentive claim information, as well as case claim comments. The Claims Input page consists of items along with their respective item number from the Single Family Application for Insurance Benefits (form HUD-27011, Part A & B).
Invalid entries prevent the claim from being processed and cause an error message to appear. Error messages must be addressed to continue. However, warnings that an entry is questionable do not prevent transmission of the Claims Input page entries.
For assistance in entering the correct information in each field, click the Help link available in the upper right corner of the Claims Input page. The Help lists each data item, the valid formats, and a description that also indicates if entry in a specific field is required.
Error categories and warnings are important to understand.
There are two categories of error: client-side errors and server-side errors. A list with explanation of client-side errors and warnings and server-side errors is provided in the Single Family Claims Input Help for Part A.