Claims Input--Detailed Guide

Claims Input


The Single Family Claims Input function is part of the Single Family Servicing Claims Processing menu. This page allows authorized users to electronically submit and correct both disposition and loss mitigation incentive claim information, as well as case claim comments. The Claims Input page consists of items along with their respective item number from the Single Family Application for Insurance Benefits (form HUD-27011, Part A & B).

Invalid entries prevent the claim from being processed and cause an error message to appear. Error messages must be addressed to continue. However, warnings that an entry is questionable do not prevent transmission of the Claims Input page entries.

For assistance in entering the correct information in each field, click the Help link available in the upper right corner of the Claims Input page. The Help lists each data item, the valid formats, and a description that also indicates if entry in a specific field is required.

Error Categories and Warnings

Error categories and warnings are important to understand.

There are two categories of error: client-side errors and server-side errors. A list with explanation of client-side errors and warnings and server-side errors is provided in the Single Family Claims Input Help for Part A.

  • Client-side refers to errors detected on the user side, from user input alone before this input is checked against the HUD database. These client-side errors deal with whether the data is entered in the proper format and entered completely enough. You cannot submit a claim until client-side errors are completed. Client-side errors generate client-side warnings that question the data but do not prevent transmission. A user may cancel the transmission themselves and fix the error or click OK to allow the data to be transmitted as is.
  • Server-side errors are detected after transmission. At this point a check is performed against a HUD database to ensure the accuracy of things such as that:
    • the user is authorized to perform the various functions,
    • the mortgagee information on the claim matches HUD's records, and
    • the loan is insured.