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How to Find Help, Training, and Information Resources

 

This Quick Start How to Find Help, Training and Information Resources table is a concise, single-source guide to FHA Connection Help, training resources, and user assistance contacts.

How to Find Help
Type of Help
Description
Where to Find It

Help (Business Background, Steps for Processing, Field Descriptions, Index)

Help is available directly on the FHA Connection function page you are using. Help includes:

Business Background: General background information on specific application, including the business rules and regulations and relation of the function to other functions in the loan processing cycle
Steps for Processing: Procedures required to complete the loan processing task
Field Descriptions: Detailed descriptions of each field on the page, including definition, data input, data validation rules, and data format
Help Index: Alphabetical index of the Help available for the business area
   

Note: Some business areas provide Help with some variations in content and format.

FHA Connection Help is directly available in each function via the Help icon Help Links Icon that opens Help menu or a similar icon

What I Need to Know training modules The tips and troubleshooting aids found in the specialized What I Need to Know training modules are described and illustrated in the Single Family Origination User Aids section of this Quick Start Guide. They are function specific, e.g, Single Family Origination's Case Processing Case Number Assignment function is covered in a WINK module. The modules are provided adjacent to the function on the menu page to put needed information directly in the user's work environment. Find WINK modules on the Single Family Origination menus
Processing a Mortgage for FHA Insurance tutorial The Processing a Mortgage for FHA Insurance training module, described in more detail in the Single Family Origination User Aids section of this Quick Start Guide, is an illustrated tutorial depicting the workflow sequences for Existing Construction and 203k Substantial Rehabilitation processing. Find the Processing a Mortgage tutorial on the Single Family Origination Case Processing menu and on the Quick Start Guide Home page
Getting Started

The Getting Started section of the FHA Connection Home page links to user information, including:

About the FHA Connection: Thorough, but succinct, overview  
Registering a New User: Detailed treatment of the registration process for the new user and new Application Coordinator (user administrator)  
Hours of Operation for HUD systems  
Contact Us: E-mail and telephone contact information for HUD Single and Multifamily systems  
Find the Getting Started section on the FHA Connection Home page
References

The References section of the FHA Connection Home page links to user information, including:

Frequently Asked Questions  
Quick Start Guide - providing key information and directing you to detailed training on using the more than 100 functions and HUD resources available via the FHA Connection  
FHA Connection Guide - containing in-depth, illustrated training designed to explain and illustrate the use of Single Family FHA loan processing applications and processes  
Find the References section on the FHA Connection Home page
Contacts (for User Assistance)
E-mail Us: Direct e-mail link to Single Family Administrator (sfadmin@hud.gov) (far right in FHA Connection page header)
Contact Us: Key HUD help desk and FHA Resource Center contact information (the link to this is located second from right in FHA Connection page header)
Find the E-mail Us and Contact Us links in the page header
HUD resources The consistently available page footer of the FHA Connection allows one-click access to links to HUD information resources. Find the HUD resources in the page footer
Message Board The Single Family FHA Business Areas menu hosts message boards for Single Family Origination, Single Family Servicing, Property Improvement/Manufactured Housing, Lender Electronic Assessment Portal (LEAP), and Neighborhood Watch to announce recent system operation, functionality, and business process change information. Click the date indicating the most recent message to view its contents and to access a drop-down list of prior messages. Messages appear in a pop-up window. Most recent messages are flagged as "New."

Find the Message Board on the Single Family FHA Business Areas menu