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Quick Start for Service Bureaus

Service Bureaus (Title II and Title I)
Quick Links
[PDF] Site Map
Frequently Asked Questions
FHA Connection Guide

Other Audience Groups
SF Originating Lenders - Title II
SF Servicing Lenders - Title II
Title I Lenders
FHA Roster Appraisers
HECM Counselors/Agencies
CAIVRS-Federal Agencies, Non-FHA Lenders
Multifamily Business Partners
FHA Subsidiary Ledger Business Partners
Auditors or IPAs Using LASS
Service bureaus for Single Family Title II and Title I Property Improvement/Manufactured Housing Loan lenders can use the FHA Connection for loan servicing. Below are links to essential information on accessing and using the FHA Connection.  
Service Bureau Establishment in HUD's System: The service bureau must be established in HUD's system and issued an FHA ID. See Service Bureau Establishment Procedures (Title II and Title I Lenders) in the [PDF] Service Bureau Administration module of the FHA Connection Guide.
Register for the FHA Connection: After the service bureau is established in HUD's system and an FHA ID is issued, employees of the service bureau can register for the FHA Connection. The lender designates two to four employees to administer the user IDs of its employees. They must register as FHA Connection Application Coordinators. Once established, other employees can register as standard users. See [PDF] FHA Connection Registration Procedures in the FHA Connection Guide. To register, click here.
Sign on to the FHA Connection: Once an FHA Connection user ID is issued, the user can sign on to the FHA Connection. See [PDF] Signing on/off of the FHA Connection in the FHA Connection Guide.
FHA Connection Orientation: To get acquainted with the FHA Connection environment, see [PDF] Site Map, and [PDF] Using the FHA Connection in the FHA Connection Guide.
Authorization to Service Cases on the FHA Connection: The service bureau is selected and authorized by any FHA-approved lender that chooses to use its services. The functions it can access and the level of access (no access, query only, or update/query) are provided by the lender(s). The service bureau can view a list of the lenders using the service bureau and their authorizations through Service Bureau Authorizations on the ID Maintenance menu. See also Viewing Lending Institution Authorizations for a Service Bureau in the [PDF] Service Bureau Administration module of the FHA Connection Guide.
FHA Connection User ID Administration: The service bureau's FHA Connection Application Coordinators grant the service bureau's users access to the FHA Connection functions authorized by the lender(s). See [PDF] User Administration in the FHA Connection Guide and Frequently Asked Questions - ID Maintenance.
Servicing Functions: Below are links to information on some of the Single Family and Title I Servicing functions and menus for which the service bureau may be authorized.
  Monthly Premiums (Single Family Title II)
  Title I Servicing
Cash Flow Account Setup: Government National Mortgage Association (GNMA) and Federal National Mortgage Association (FNMA) FHA Connection Application Coordinators can authorize Title I service bureaus to pay the annual insurance premium for loans insured under Title I of the National Housing Act for a group of GNMA or FNMA lenders (contracts). Authorized Title I service bureaus can set up cash flow accounts for these lenders. For more information, see [PDF] Cash Flow Account Setup in the FHA Connection Guide.