determine whether borrower information passed or failed overnight validation against the Social Security Administration (SSA). Borrower information is validated against SSA when requesting a new case number or if borrower information is updated. Note: If the case passes borrower validation and had no other problems that caused it to be held, it is not included in Holds Tracking.

monitor cases that are put on hold during case number assignment and determine the hold reason(s), e.g., duplicate property address, HOC review of lender, refinance authorization information temporarily not available.