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Registering to Use the FHA Connection

 
An FHA Connection user ID and password are required to log on to the FHA Connection. To obtain an ID, an applicant must register according to the procedures defined for the user type. Refer to the table below.

Type of User Description
FHA-approved Lender
 (Single Family or Multifamily)
Service Bureau
ONAP-approved Lender
The organization must designate an employee to act as an Application Coordinator. For Single Family Housing and Office of Native American Programs (ONAP) lenders, a maximum of four Application Coordinators are allowed. For Multifamily Housing lenders, a maximum of two Application Coordinators are allowed. Application Coordinators maintain the FHA Connection user IDs for the entire organization (besides using the FHA Connection applications for which they are authorized). If the request for an Application Coordinator ID is approved, a notification letter disclosing the ID is mailed within 7 to 10 days to the organization's home office mailing address, to the attention of the organization's chief executive officer (CEO). Upon final approval by the CEO, the FHA Connection user ID is provided to the Application Coordinator.
Prior to applying for an Application Coordinator ID, the applicant should verify the mailing address HUD has on record for the organization to avoid possible mailing delays.
An Application Coordinator applicant is required to complete the Application Coordinator Registration form to obtain an FHA Connection user ID.
Once the Application Coordinator receives an ID, other employees of the organization (Standard Users) can request FHA Connection user IDs for themselves by completing the Standard User Registration form.
All registration forms are processed overnight. An e-mail message is sent to the e-mail address provided on the applicant's registration form notifying the applicant if an FHA Connection user ID was issued. If an ID was not issued, an explanation is provided.
The Application Coordinator obtains the ID issued for the Standard User by accessing FHA Connection ID Administration through the FHA Connection's ID Maintenance menu. The Application Coordinator grants the Standard User the appropriate FHA Connection application authorizations (see User Administration in the FHA Connection Guide for details). The FHA Connection user ID is then disclosed to the Standard User by the Application Coordinator. Application Coordinators can maintain their own FHA Connection user ID information and grant themselves the appropriate FHA Connection application authorizations.
For additional registration information, see FHA Connection Registration Procedures in the FHA Connection Guide and Frequently Asked Questions - Registration and Sign-on.

Note: To establish a service bureau for a Title II lender, send a request via e-mail to LenderAssistance@hud.gov. Mortgagee Letter 97-33 explains the information that must be included in the request. To establish a service bureau for a Title I lender, call the Premiums Help Line at (800) 669-5152, x2832. For additional information, see Service Bureau Administration in the FHA Connection Guide.
FHA-approved Appraiser Prior to applying for an FHA Connection user ID, the appraiser should verify that HUD has the correct address by using the Appraisers lookup. An appraiser listed on the FHA Appraiser Roster is required to complete the Appraiser Registration form. Once HUD reviews and approves the request, an FHA Connection user ID is issued. The registration form is processed overnight. An e-mail message is sent to the e-mail address provided on the applicant's registration form notifying the applicant if an FHA Connection user ID was issued. If an ID was not issued, an explanation is provided. A notification letter disclosing the ID is mailed to the appraiser within 7 to 10 days to the address HUD has on record for the appraiser. Note: An appraiser participating in HUD's Appraiser Review process as a prime contractor or desk reviewer contractor must contact the appropriate Homeownership Center (HOC) and request that the appraiser's FHA Connection user ID be linked to the name HUD has on record for the contractor. Contractor information is maintained by the Appraiser Review data manager for each HOC.
Auditor or Independent Public Accountant (IPA) Using LASS Auditors and independent public accountants (IPA) are required to obtain FHA Connection user IDs as "Independent users" in order to assist HUD business partners (i.e., FHA-approved lenders) with their annual lender audit. Currently, they are auditor submitters and independent public accountants. Independent users can register for online access to LASS by completing the Independent User Registration. The registration form is processed overnight. An e-mail message is sent to the e-mail address provided on the applicant's registration form containing the FHA Connection user ID issued for the applicant. If an ID was not issued, an explanation is provided. After an ID is issued, the Application Coordinator of the lender the Independent user is assisting grants the appropriate LASS user role. The Independent user can then go to the Online Systems page on HUD's Homes & Communities website to access the LASS system. For more information, please see the LASS FAQs.
CAIVRS for Federal Agencies and Non-FHA Approved Lenders Registration for secure Internet use of the Credit Alert Interactive Voice Response System (CAIVRS) by employees of participating CAIVRS Federal agencies and non-FHA lending institutions is available at the CAIVRS website.
FHA Subsidiary Ledger Business Partners Registration for secure Internet use of the FHA Subsidiary Ledger is available to HUD business partners.
FHA HECM Housing Counselors and Counseling Agency Application Coordinators Registration for secure Internet use of the FHA HECM Housing Counseling is available to participating counselors and their agencies.