Housing Counselor Registration
FHA Connection user ID and password are required to sign on to the FHA
Connection. An FHA Connection user ID is requested by completing and
submitting the Housing Counselor
FHA Connection has the following user types with respect to HUD-approved
- Standard: Employee of an HUD-approved housing counseling agency who is a HUD-certified housing counselor and/or is on the HECM Counselor Roster. The FHA Connection is used by counselors to
(a) maintain their own information, such as e-mail address and Home Equity Conversion Mortgage (HECM)
training courses completed, and (b) process housing counseling certificates online.
Coordinator: Authorized employee of an HUD-approved housing counseling
agency who maintains, via the FHA Connection, (a) the employment validation records
of counselors employed by the agency and (b) the FHA Connection user IDs of Application Coordinators employed by the agency. An Application
Coordinator can also view housing counseling certificates produced by counselors employed
by the agency. A HUD-approved housing counseling agency can have a
maximum of four Application Coordinators and at least two is recommended.
An Application Coordinator can also be a counselor.
request for an FHA Connection user ID is approved, a six-character FHA Connection user ID is sent to the counselor via e-mail within approximately 48 hours and by letter
within 7 to 10 days.
For an Application Coordinator, the letter is sent to the Chief Executive
Officer of the housing counseling agency. The agency address recorded
in HUD's Housing Counseling System (HCS) is used. For a Standard user, the
letter is sent to the address entered on the HUD Certified Housing Counselor Application.
the FHA Connection
Sign on to the FHA Connection
using the six-character user ID that was issued and the password that
was entered on the Housing Counselor
Registration form. The FHA Connection
main menu appears after successfully signing on. From the FHA Connection
main menu page, you can do the following:
- Change your password:
Select ID Maintenance at the top
of the FHA Connection main menu page and then Password
- Begin work as a counselor and/or FHA
Connection Application Coordinator: Go to the Counseling Functions page by selecting the following sequence
of links: Main Menu, Single Family FHA, Single Family Origination, and
Counseling Functions. Note: Before a counselor can process a housing counseling certificate
online, employment validation information must be entered by
the Application Coordinator of the housing counseling agency that employs
- Maintain Application Coordinator user
ID information: To maintain the FHA Connection user ID information of
FHA Connection Application Coordinators employed
by your agency, select ID Maintenance
at the top of the FHA Connection main menu page and then FHA
Connection ID Administration.
The FHA Connection user ID is a unique identification number assigned
to a specific individual. Sharing the ID is prohibited.
Counselor Registration - Processing
Housing Counselor Registration Page - Field Descriptions
Housing Counselor Registration Results Page - Field Descriptions
to top Last revised: February 1, 2017