Housing Counselor Registration
FHA Connection
Processing

Complete and submit the Housing Counselor Registration form as follows:
  1. If you are a HUD-certified housing counselor and/or are on the HECM Counselor Roster, select Yes in the Are you registering as a member of the Housing Counselor Database? field.

    -or-

    Leave this field blank if you are designated as an FHA Connection Application Coordinator for a HUD-approved housing counseling and are registering as an Application Coordinator only.

  2. If you have been designated as an FHA Connection Application Coordinator by your employer, select Yes in the Are you registering as an FHA Connection Application Coordinator for the housing counseling agency that employs you? field. Then, type the HUD Housing Counseling System (HCS) ID issued to the agency in the If yes, please enter your agency ID field. The first digit is "8" or "9" followed by a unique four-digit number.

    -or-

    If you are not registering as an FHA Connection Application Coordinator, leave these fields blank.

  3. Type your name, Social Security Number, and telephone number in the fields provided.

  4. Type your office e-mail address in the E-mail Address field.

  5. Type your office e-mail address again in the Re-enter E-mail Address for Verification field.

  6. Type an 8-character password in the Password field. The password is case sensitive and must include at least one uppercase letter, one number, and one special character (e.g., !@#$^&*%). Here is an example: Me#1User.

  7. Type the password again in the Re-enter Password for Verification field.

    Note: The password will not be disclosed, so be sure to remember it.

  8. Type the last name of your mother, before marriage, in the Mother's Maiden Name field.

  9. Click Send. Continue to Reviewing Processing Results.

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Reviewing Processing Results

After clicking Send on the Housing Counselor Registration form, you are notified if processing was successfully completed or if there are errors that need to be corrected before processing can be completed.

Processing Was Successful

If there are no errors, the Housing Counselor Registration Results page appears. A message at the top of the page states: Housing Counselor Registration Accepted for Further Processing. You Should Receive an Email after 6:00 PM Eastern Time Informing You If an FHA Connection User ID Was Issued. If Accepted, You Will Receive Your FHA Connection ID in the Mail within 7-10 Business Days. FHA Connection user ID information is sent to the e-mail address entered on the Housing Counselor Registration form. For a counselor, the business address entered on the HUD Certified Housing Counselor Application is used for regular mail. For an Application Coordinator, a letter is mailed to the Chief Executive Officer of the housing counseling agency. The agency address recorded in HUD's Housing Counseling System (HCS) is used.

Processing Was Unsuccessful

If there is an error, one of the following occurs:
An error message box appears. Click OK to clear the message. Make the correction and process again.
The Housing Counselor Registration Results page appears. An error message at the top of the page states: Housing Counselor Registration Not Processed Due to Error(s). An Error(s) Detected field at the bottom of the page (Details section) explains the error(s). Click Previous to return to the Housing Counselor Registration page and make the correction(s). Information in the Password and Re-enter Password fields must be reentered as well.

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See Also

Housing Counselor Registration - Business Background

Housing Counselor Registration Page - Field Descriptions

Housing Counselor Registration Results Page - Field Descriptions

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Last revised: July 24, 2017