Case Number Assignment - Messages
Some of the common messages that may appear when processing Case Number Assignment
are explained below.
| SUCCESS |
| Case
Number Has Been Successfully Assigned |
A
case number has been assigned and appears in the FHA
Case Number field of the General Information
section. Print out the page or make a note of the case number. If further
processing of the case is necessary, select Other
Functions near the top of the page and make a selection
from the drop-down list. After exiting Case
Number Assignment, use Case Query on
the Case Processing menu if
you need to find the case number. Return
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| WARNING |
Case
Number Has Been Successfully Assigned
Warning: Pending Borrower Validation;
Check Holds Tracking Next Business Day |
A
case number has been assigned and appears in the FHA
Case Number field of the General Information
section. However, borrower identification information is being validated overnight against government records. The next business day,
use Holds Tracking
on the Case Number Assignment menu to determine
if borrower(s) passed or failed validation. Return
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| WARNING |
Case
Number Has Been Successfully Assigned
Borrower [Coborrower] Found on Multiple
Loan File |
A
case number has been assigned and appears in the FHA
Case Number field of the General Information
section. However, the borrower or
coborrower has one or more other loans (cases) on record in HUD's origination
system. Contact your HUD Homeownership Center (HOC) for details. If
further processing of the case is necessary, select Other
Functions near the top of the page and make a selection
from the drop-down list. After
exiting Case Number Assignment, use Case
Query on the Case Processing menu if
you need to find the case number. Return
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| WARNING |
Case
Number Has Been Successfully Assigned
[CAIVRS Message] |
A case number has been assigned and appears in
the FHA Case Number field
of the General Information
section. However, CAIVRS has found a problem with the borrower's and/or coborrower's
credit history. Review the warning statement that appears below the success message.
Then, scroll down to the CAIVRS Claim/Default Data section that now appears below
the Borrower Information
section. Review the information from CAIVRS. Print out the page or make a note
of the case number and CAIVRS information. If the borrower has a loan insured
by HUD that is currently delinquent or has had a claim paid, contact your HUD
Homeownership Center (HOC). If further processing of the case is necessary, select
Other Functions
near the top of the page and make a selection from the drop-down list.
After exiting Case Number Assignment,
you can use Case Query
and CAIVRS Authorization
on the Case Processing
menu in the event the information is lost or overlooked. Return
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| WARNING |
Case
Number Has Been Successfully Assigned
Contact Prior Servicer [Name] |
A case number has been assigned to a HECM refinance
loan and appears in the FHA Case Number field
of the General Information
section. This information is to assist the originator of the new refinance case
in contacting the servicer of the prior case to obtain payoff information. Use
HECM Servicers
on the FHA Approval Lists
menu to get contact information (address, telephone number, etc.) for the HECM
servicing lender that is displayed. If further processing of the case is necessary,
select Other Functions
near the top of the page and make a selection from the drop-down list.
After exiting Case Number Assignment, use Case
Query on the Case Processing menu if
you need to find the case number. Return
to top
| WARNING |
Case
Number Has Been Successfully Assigned
Loan Must Comply with ML 03-7 and FR
4615-F-02
Re: Property Flipping |
A
case number has been assigned and appears in the FHA
Case Number field of the General Information
section. However, the case may require an additional appraisal to comply
with the property flipping rules set forth in Mortgagee Letter 2003-07 and Federal
Register Docket No. FR 4615-F-02. Print out the page or make a note of the case
number. If further processing of the case is necessary, select Other
Functions near the top of the page and make a selection
from the drop-down list. After exiting Case
Number Assignment, use Case Query on
the Case Processing menu if
you need to find the case number. Return
to top
| WARNING |
Case
Number Has Been Successfully Assigned
No Refund for Refinance Authorization |
A case number has been assigned to the new FHA
case and appears in the FHA Case Number field
of the General Information section. However,
there is no upfront MIP credit from the old case to apply to the new case. Scroll
down to the Refinance Authorization section
that is now displayed near the end of the page. Review the refinance information.
Print out the page or make a note of the case number and refinance authorization
number. If further processing of the case is necessary,
select Other Functions
near the top of the page and make a selection from the drop-down list.
After exiting Case Number Assignment, you can
use Case Query and Refinance
Authorization on the Case Processing
menu in the event the information is lost or overlooked.
Return to top
| WARNING |
Case
Number Has Been Successfully Assigned
Property Zip Code Disagrees with Condo
(Subdivision) Zip Code |
A
case number has been assigned to the new FHA case and appears in the FHA
Case Number field of the General Information
section. However, the property zip code entered in the Case
Number Assignment page does not match the FHA's records for the zip code
of the PUD or condominium. Use Planned Unit Development
or Condominium on the FHA
Approval Lists menu to verify the zip code.
Print out the page or make a note of the case number.
If further processing of the case is necessary, select Other
Functions near the top of the page and make a selection
from the drop-down list. After exiting Case
Number Assignment, use Case Query on
the Case Processing menu if
you need to find the case number. Return
to top
| ERROR |
| Due
to Listed Error(s), Request Will Not Be Processed |
Click
Review Error(s) to go to the Error(s)
Detected field in the Details section
near the bottom of the page. An explanation of the error is provided. The field
that directly relates to the error is highlighted. Add or correct the information
specified in the Error(s) Detected field. Then,
submit for processing again. - For a refinance
case, if there is a mismatch of the property address between the old and new cases,
you will need to call HUD's Support Service Center at the phone number provided.
- For a prior Real Estate Owned (REO)
case, if the old case number does not exist, it is either (a) an incorrect case
number, (b) not an REO, or (c) the information in HUD's origination system needs
to be updated. Contact the HUD Homeownership Center.
- If multiple
cities and/or county codes exist for the zip code entered, select the appropriate
city/county code from the drop-down lists provided.
- If multiple appraisers were issued the same state license or certification number, select the name of the appraiser from the drop-down list in the Multiple appraisers associated with [License No.] field, located in the Appraiser Fields section of the page.
- If there is a canceled case with the same property, primary borrower, lender, and ADP code and the appraisal is still valid, details are provided and this field is displayed: Case cancelled with a valid appraisal exists. Do you want to proceed? Make a selection from the drop-down list. Select Yes to continue assigning a new FHA case number to the mortgage. Select No to not assign a new case number to the mortgage and use Case Cancel/Reinstate to reinstate the prior case. The Details section provides the information on the prior case. If more than one previously canceled case has an appraisal with validity remaining, only the most recent canceled case is referenced.
Return
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| ERROR |
| Duplicate
Request; Review Pending Requests on Holds Tracking |
A
case number assignment has already been requested and the case is being held by
HUD's Homeownership Center (HOC) for processing. Use Holds
Tracking on the Case Number Assignment
menu to review the status of the case.
Return to top
| ERROR |
| Refinance
Authorization Cannot be Accessed; Check Holds Tracking |
This
message will appear for a Refinance case if access to refinance authorization
information was unavailable when Case Number Assignment
was submitted. When access to refinance authorization information is available
again, processing of the case resumes without intervention by HUD's Homeownership
Center (HOC). Use Holds
Tracking on the Case Number Assignment
menu to obtain the FHA case number of the new case. Return
to top
| ERROR |
| Request
Placed on Hold Pending HOC Processing |
The
request is placed on hold because (a) intervention by HUD's Homeownership Center
(HOC) is needed or (b) the name, Social Security Number, and birth date combination
of one or more borrowers is being validated against government records. Click
Review Error(s) to go to the Error(s)
Detected field in the Details section
near the bottom of the page. The Error(s) Detected
field will indicate that there is a duplicate address, that the HOC is holding
the case for lender review, or the case is being held for borrower validation.
After a 24-hour waiting period, during which the HOC will review the case, use
Holds Tracking
on the Case Number Assignment menu to determine
the case status.
A duplicate address indicates that: - A
request has already been made for a case number assignment for the same address.
The request may have been made by your lending institution or another lender.
Use Case Query on the Case
Processing menu to determine the originating lender. If your lending institution
is the originator, verify the property address submitted and wait for HOC processing
of the case. If another lending institution is recorded as the originator, the
case can be transferred by the originator or sponsor using Case
Transfer on the Case Processing menu.
- For a prior Real Estate Owned (REO) case, this indicates the
property address matches and the old case number exists in HUD's origination system.
The new case is placed on hold pending HOC processing.
See Also
Case
Number Assignment - Processing
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Last revised: July 26, 2024