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Case Query - Processing

Case Query provides several ways to locate the case you wish to view:

Requesting a Case

  1. On the Case Query page, enter the case number assigned to the mortgage loan in the FHA Case Number field. Type the first three characters of the case number in the first box. Press Tab to go to the next box and type the remaining seven characters.

    -or-

    Select the HUD field office territory in which the property is located from the drop-down list in the Field Office field. Then, enter one of the following.
    •Address: Type the borrower's address in the Hse No, Street Name, and Zip Code fields. The house number is optional. Do not include the type of street, such as Blvd or Ave in the street name.
    •Name: Type the borrower's name in the Last Name and First Name fields. The borrower's partial last name can be entered in the Last Name field. The borrower's first name is optional.
    •SSN/TIN: Type the borrower's Social Security Number or Taxpayer Identification Number in the SSN/TIN field.
    Note: If necessary, view a list of the Field Offices by Field Office Codes.

  2. Click Send. If one match is found, the Case Query Results page appears with the case details. A Message field at the top of the page states: Case Query Successfully Completed. See Viewing Case Details.

    -or-

    If more than one match is found, the Case Query List page appears from which to select the case to be viewed. See Selecting a Case from the Case Query List.

    -or-

    If there are errors, the     Case Query page appears with a Message field above the selection criteria fields and an Error(s) Detected field below them. See Correcting Errors and Restoring an Archived Case.

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Correcting Errors and Restoring an Archived Case

On the Case Query page, click Review Error(s) in the Message field. This brings you to the Error(s) Detected field near the bottom of the page. Review the information in this field. There are three basic "errors" that may occur: information is missing, a match was not found, or the case is archived and must be restored.

Missing Information

The Error(s) Detected field informs you of the missing information needed to continue processing the request.

  1. Add the missing information.

  2. Click Send to process again.

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Match Not Found

The Error(s) Detected field states No Records Found that Satisfy Parameters Entered if a case was not found that matches the information you entered.

  1. Modify the information you entered.

  2. Click Send to process again.

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Restoring an Archived Case

The Error(s) Detected field states that the case is archived and asks Would you like to restore this case?

  1. Click Yes. The Case Restore page appears indicating that the request has been successfully processed.

  2. The next business day, use Case Query to request the case, which is now available for viewing. The case remains available until the monthly archive process is run.

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Selecting a Case from the Case Query List

The Case Query List page is displayed if more than one case matches the information you entered. There may be several pages of cases from which to choose. Note: The details of cases with a Last Action of REO Sale or VA Repo cannot be displayed and therefore should not be selected.

To select a case:

  1. Locate the case on the list.

  2. Click the radio button in the Select One field next to the appropriate case.

    Note: Click Reset to clear a selected case.

  3. Click Send. See Viewing Case Details.
To go to another page:
  1. If necessary, click Reset to clear a selected case.

  2. Select the page number from the drop-down list in the Go to page field. Then, click Send. The page number you are currently viewing is displayed above the Go to page field (Example: Page 3 of 5).

Note: To limit the list of cases, enter more specific information in the Case Query page.

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Viewing Case Details

The Case Query Results page displays case details when the case is successfully located. A warning message near the top of the page provides the status of the validation of the name, Social Security Number, and birth date combination of the borrower(s) against government records. Additional details are available by clicking the links in the following fields. Some links are only available depending on the case background and activity.

• Originator Name: Click the link to display the FHA Lender Details pop-up page. This page provides the lender's name, origination address and origination phone number (for HUD personnel, the Lender ID is also provided). Click Close to close the page.
• Sponsor/Agent Name: Click the link to display the FHA Lender Details pop-up page. This page provides the lender's name, origination address and origination phone number (for HUD personnel, the Lender ID is also provided). Click Close to close the page.
• Prior Originator Name: (For HUD personnel only.) Click the link to display the FHA Lender Details pop-up page. This page provides the lender's name, Lender ID, origination address and origination phone number. Click Close to close the page.
• Prior Sponsor/Agent Name: (For HUD personnel only.) Click the link to display the FHA Lender Details pop-up page. This page provides the lender's name, Lender ID, origination address and origination phone number. Click Close to close the page.
• Binder Status: Click the link to display the Binder History pop-up page. This page provides Request/Receipt Information and Rejection Information on the case binder (closing package).
•Upfront MIP Received: This field may have either of the links listed below.
Warning: If a warning sign appears to the left of this field, click the link to display the Overpaid MIP pop up page. This page provides notification that there is more upfront mortgage insurance premium than is needed to endorse the case for insurance. Click Close to close the page.
Error: If an error sign appears to the left of this field, click the link to display the Insufficient MIP pop up page. This page provides notification that there is insufficient upfront mortgage insurance premium to endorse the case for insurance. Click Close to close the page.
•Unpaid Balance @ 78%: Click the link to display the Unpaid Balance at 78% pop up page. This page provides detailed information on the information that is displayed in the Unpaid Balance @ 78% field. Click Close to close the page.
•Firm Return/Rejection Codes: Click the link to display the Explanation of Firm Commitment Condition Codes pop up page. This page provides descriptions of the Notice of Return and Notice of Rejection codes with respect to the Firm Commitment. Click Close to close the page.
•Firm Condition Codes: Click the link to display the Explanation of Firm Commitment Condition Codes pop up page. This page provides a list of descriptions of the Firm Commitment condition codes and HUD local field office codes. Click Close to close the page.
•NOR Reasons: Click the link to display the Explanation of Notice of Return Codes pop up page. This page provides a list of the Notice of Return (NOR) codes and the reasons a NOR may be issued. Click Close to close the page.
• Endorsement Activity: Click the link to display the Endorsement Activity pop-up page. This page provides a list of actions related to the endorsement of the case for FHA mortgage insurance and the date and time the action was performed (e.g., Closing Package Logging, Endorsement, MIC Cancel, NOR). Note: The user who performed the action is displayed to authorized HUD personnel only.

The originator or sponsor/agent of the loan can use the links at the top of the Case Query Results page under Other Functions (Same Case) if further processing of the case is required or additional information is needed.

See Also

Case Query - Business Background

Case Query Page - Field Descriptions

Case Query List Page - Field Descriptions

Case Query Results Page - Field Descriptions

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Last revised: July 16, 2024