About Holds Tracking
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  Tracking Held Cases  
  Hold Process When Getting a Case Number  
 

The steps outlined below introduce the "hold" process and how it works before a case number is assigned. Using the outlined procedures, you can work with the available information to resolve each held case number request.

 
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If the case request is put on hold, an error message displays;
a case number is not assigned.
 
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After 24 hours, use Holds Tracking to check the status of the held case.
 
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Select a held case for additional information.
 
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Completed case requests are removed from the Holds Tracking List.


Note: If a new case successfully completes Case Number Assignment and the case is not placed on hold, a case number is assigned but the case must undergo an overnight borrower validation check. The borrower and each coborrower's identification information (i.e., name, Social Security Number, and date of birth) is validated with the Social Security Administration. Failed validations can be obtained the next business day using Holds Tracking. A case that successfully passes borrower validation(s) does not appear in Holds Tracking. Use Case Query to further verify the status of a case.

 
 
Topics
 
  Tracking Held Cases  
  Purpose  
  Hold Process When Getting a Case Number  
  Hold Process When Updating a Case  
  Reasons Cases are Held  
  Search Tips  
  Hold Statuses and What To Do  
  Resolving Held Cases  
  Held for Borrower Validation  
  Held Due to Duplicate Address  
  Held for HOC Review  
  Held Due to Unavailable Refinance Information